Helsinki, October 2025 – MVision AI is pleased to announce the appointment of Rachel Buckingham as Customer Success Manager, strengthening our customer partnerships and support for clinicians worldwide. Previously serving as a Clinical Success Specialist at MVision AI, Rachel brings over a decade of radiotherapy planning experience and a deep understanding of clinical practice. We sat down with Rachel to talk about her path, her vision for customer success, and how collaboration continues to drive meaningful impact in radiotherapy.
QUESTION 1:
What has your journey at MVision AI looked like leading up to this new role?
As a qualified therapeutic radiographer, I came to MVision AI from a clinical background. While I was a little apprehensive about stepping away from a patient-facing role, I was also excited to contribute to the future of cancer treatment—this time, not just at a local level, but globally. With over a decade of experience in radiotherapy planning, it felt incredibly rewarding to bring that knowledge into a new, innovative space.
MVision has supported me every step of the way, providing the guidance and learning opportunities needed to grow within my previous role. As a Clinical Success Specialist, I was able to develop a new set of skills that have laid a strong foundation for my transition into the role of Customer Success Manager—at a time of remarkable growth and momentum for the company.
QUESTION 2:
How has your perspective on customer success evolved during your time here?
I’ve come to understand that customer success is not just a department—it’s an essential part of every process and team across the organization. Our customers are at the heart of what makes MVision special. The dedication and care they bring to patient treatment each day deserves to be met with a service that is reliable, effective, and of the highest quality.
One of the most important realizations for me is that stepping away from direct clinical practice doesn’t mean leaving behind my radiotherapy expertise. In fact, I’ve found new ways to use and grow that knowledge in a broader, more strategic context. Working in customer success has also opened my eyes to just how vast and dedicated the global radiotherapy community truly is.
QUESTION 3:
What are your priorities as you step into the Customer Success Manager role?
My top priority is to ensure we continue delivering the highest quality support to our customers, both existing and new. I’m excited to lead our Customer Success team and drive our service offering forward in alignment with MVision’s ambitious goals. We have a very exciting journey ahead, and I’m proud to be stepping into a leadership role that will help shape our future and allow me to continue growing alongside the company.
QUESTION 4:
What do you think defines great customer success in the AI healthcare space?
In healthcare—especially in AI for oncology—patient care, treatment quality, and outcomes must always come first. Our role is to support clinicians in achieving those outcomes by delivering a service that adapts to their unique workflows and challenges.
Collaboration is absolutely key. Every clinical site operates differently, and it’s crucial to understand these nuances to ensure our technology meets their specific needs. My radiotherapy planning background enables me to work with customers at a deep technical and clinical level—whether that’s discussing international consensus guidelines, exploring advanced planning techniques, or understanding radiotherapy clinical workflows and the wider MDT.
QUESTION 5:
How does MVision AI support employee growth and development, in your experience?
MVision has created an environment where professional development is both encouraged and enabled. I’ve been given the freedom to explore new areas, the support to build on my strengths, and the trust to take on new responsibilities. While there are routine tasks to manage, there’s also a strong emphasis on leveraging individual skills to support the company’s success. It’s a place where growth is shared—both individually and collectively—and I’ve felt genuinely empowered to thrive.
